Mar 152012
 

Behavior Change: Successful Change Survey – Why do people resist change?

Behavior Change: ByĀ Ā Nick Anderson, The Crispian Advantage. 031512

Behavior Change: First Chapter – 1072 Managers surveyed

Hi

Hereā€™s a summary of 1072 managers responses on why their people and leaders resist change. It is a collaboration between New Catalyst and The Crispian Advantage

Conclusion

The accelerated rate of organizational change accelerates demands on everyone. Such reorganizations have major consequences for employees. Accelerated change failure creates cultural toxicity. Thatā€™s why many experience feelings of FUD (Fear, Uncertainty & Doubt) when they detect another change is on the way.

Hereā€™s the reality of this survey, Leaders need employee support and trust if there change is going to stand any chance of success (Duh!). Our results underscore this. If people are cynical about a change, pessimism will set in, and failure will be just a ā€œhairā€™s breadthā€ away.

Our findings clearly show the multi-faceted nature of what leaders need to assess when planning and implementing change.

There are no simple remedies, no sound bites or grizzly 7 step plan

Yet, at its core there are fundamental values that if believed in will provide a sound basis for planning and executing change.

Core Values for Overcoming Change Resistance

  • Mutual Respectā€“ leaders for their people and peopleā€™s for their leaders. If leaders think their people ā€œDonā€™t Get Itā€ guess what? They wonā€™t!
  • ā€œFeel Fair ā€œā€“ being consistent and transparent is crucial to let those who remain see leaders act accordingly
  • Multi-faceted Communication ā€“ Using every means and media to help engage people not just tell them where to be on Monday at 800am
  • Clarity of direction ā€“ Thereā€™s nothing worse for these respondents of not knowing the What, Why & How of a change
  • Not everyone can be ā€œon the busā€ ā€“ The corporate good is not served by those who donā€™t want to give change their best try, at least for a period. So, it takes courage to deal with this using the other core values.

The full report will be available in April and for those people who participated in the survey we will be sending the executive summary as promised. If you would like to know more about the full report please contact us

Regards,

Kelly Nwosu & Nick Anderson – Change Management Consultants

Copyright Ā© 2012 The Crispian Advantage, All rights reserved.

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behavior change, McDonald Sales and Marketing, LLC